• Secure the vehicle as best as you can to prevent further damage.

• Report the claim to 1-800-555-FARM (3276) as soon as possible.

• If you file a claim online after hours or over the weekend, a claims representative will still need to review your submission before it can be approved and processed.

• If you choose to have repairs made prior to speaking with a representative, you will be reimbursed up to the amount normally paid through our agreements with local glass replacement companies. If you pay out of pocket but intend to submit an invoice for reimbursement, let the glass company know that you will be filing a reimbursement claim with NCFB. The shop may offer you our agreed pricing.

Yes, if you need assistance. We use a third party service that can assist you with finding and scheduling a shop to handle your glass repair or replacement.

Most auto glass companies offer mobile repairs. The third party service that we work with can assist you with scheduling a mobile repair or replacement.

Yes. However, you may want to contact the dealership to see whether they do their own glass repair work. Many dealerships subcontract the work to a glass replacement company. If the dealership does not perform its own glass work, we would need to review an estimate. Not all dealerships honor our glass shop pricing and you would be responsible for any difference in price.

No. We work with providers across the state, but do not require the use of specific companies.

Yes. We work with glass companies in all 50 states.

No. In North Carolina, glass replacement falls under Comprehensive Coverage. If there is a deductible on your Comprehensive Coverage, it will apply for a glass claim.

Yes. However if the repair fails, or you decide later to have the windshield replaced, you will be responsible for the deductible at the time of the windshield replacement.