Come Work With Us

About Us

At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!

About the Role

Reports to the Subrogation Manager. The Subrogation Claims Adjuster is responsible for reviewing claim files for potential recovery of funds from responsible parties and facilitates the recovery process via subrogation or arbitration. The position will assist the Subrogation Manager in the daily operation of the Subrogation Unit to maximize recovery.

Education and Experience

• A bachelor’s degree or comparable work experience is preferred.

• Ability to conduct business in a professional manner by telephone, written communication or in person.

• Dependable, responsible person able to work independently and exercise discretion and good judgment in claims decisions and negotiations.

• Direct claim handling experience involving the investigation of liability and damages.

• Arbitration panel experience preferred.

• Maintain CE in compliance with N.C. Department of Insurance and N.C. Farm Bureau Mutual Insurance Company requirements.

Required Skills and Abilities

• Organizational and time-management skills.

• Negotiation skills.

• Argumentative writing skills with proper supporting documentation.

• Ability to review files thoroughly and accurately for subrogation submissions.

• The ability to work with a team and independently when needed.

• Eagerness for continual learning in a constantly evolving environment.

Location and Commitments

• This position must report to the subrogation office in Raleigh at Interlock Glenwood located at 5171 Glenwood Ave. Raleigh, NC 27612.

• Full time, inside role. The company’s office and work from home option is available with satisfactory performance of duties.

• Expected to reside in Wake County or in close proximity to it.

Responsibilities of the Role

1. Review files for recovery potential and clearly document recovery efforts in the file.

2. File Applicant Subrogation cases through E-Subro Hub and proceed to file Arbitration as needed maintaining file management to conclusion.

3. Respond to Arbitration claims in defense of NCFB in a timely manner.

4. Review uninsured motorist claim subrogation referrals for potential recovery and assign to third party collection agencies as needed.

5. Monitor repayment agreements from uninsured motorists and send timely reminders when payments are due.

6. Process payments received documenting the file and Tracker accordingly.

7. Perform other duties as assigned by the Corporate Region Claims Manager or the Subrogation Manager

8. Receive incoming telephone calls, handle inquires as appropriate.

9. Entry and update of information into the collection database.

10. Must become a member of the Arbitration Panel.

This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.

How to Apply

Send your resume and cover letter to our Corporate Talent Administrator, Kristin Tolley.

Send by Mail

Attn: Kristin Tolley
North Carolina Farm Bureau Insurance Group
P.O. Box 27427
Raleigh, NC 27611-7427
(919)782-1705

Send by Email

Send your resume and cover letter to our Corporate Talent Administrator, Kristin Tolley.

Email Us

Email us: kristin.tolley@ncfbins.com